One stop place yahoo users can solve all security issues
A significant number of Yahoo users have faced the frustrating experience of losing access to their accounts due to a variety of reasons. These issues, which can often be avoided with just a little extra attention and action, have prompted our team to seek a solution. We aim to enhance account security by raising user awareness about the importance of taking proactive security-related measures.
Problem
The challenge of addressing the risk of account loss requires user engagement, yet security review is not the primary focus for the majority of Yahoo users.
First attempts: Building a nag screen
Initially, I designed a nag screen with bold messages and vivid illustrations to appear post-login, aiming to heighten user concerns about security. However, the team and I worried that this might unsettle users or appear scam-like.
Second attempts: Utilizing Inbox banner to encourage users to review the security concerns
I proposed integrating a security reminder within the Yahoo Mail interface, where 95% of our users are active, to promote the Account Health Check feature and build trust. However, the Yahoo Mail team concerned that adding non-ad content like AHC could decrease their ad revenue.
Third attempts
The original design of the account issue resolution flow was asking users to take all actions in one modal. I simplified it by dividing tasks into a linear flow, with each page focusing on a single goal and action, enabling users to complete tasks more efficiently.
Result
All test participants successfully navigated the AHC flow, finding it straightforward and well-guided. Despite initial scam concerns, users appreciated the clear messaging and preferred advance email notifications. Additionally, technical constraints on user redirection unexpectedly benefited both the business and users.
Other projects
Quote Summary Page Redesign
Redesigned Yahoo Finance’s Quote Summary Page, focusing on simplifying the presentation of financial data to enhance user understanding.
Denali Desgin System
Contributed to the latest version of the Denali Design System, an open-source design framework developed and utilized for enterprise tools at Yahoo.
Yahoo Identity Design System
Worked on the design system specifically toward Yahoo Membership platform to provide cohesive trustful identity experience.
Yahoo Mail AMP Hackaday
Explored the application of the AMP framework for Yahoo Mail during a one-day hackathon to design and build the prototype.
dot.
Explored transforming menstruation into an opportunity by considering the use of menstrual blood for health check-ups during each cycle. This perspective shift could lead to a different outlook on menstruation.